Refunds and Returns

 Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to make it right.

Return Window
You may request a refund or replacement within 30 days of purchase.

Eligibility

• Due to hygiene standards, we do not accept returns of used products.
• However, if you’re unsatisfied with a product—even after using it—we’ll gladly issue a refund or send a replacement.
• Return shipping is only required if we request the product back (e.g., for quality control or if unused).

How to Start a Return
Please contact us at contact@brickboxsoap.com with your order number and the reason for your request. We’ll guide you through the next steps.

Refunds

• Refunds will be issued to your original payment method.
• Please allow 3–5 business days for the refund to appear once processed.
• If preferred, we can offer a replacement product instead of a refund.

We stand behind the quality of our products and want you to feel confident with every order. Your satisfaction is always 100% guaranteed.